Microsoft is already working on a technical solution to information overload are the Lord, after it has accelerated as other software companies even decades information channels for years.
first Software "Scope"
The software "Scope" [1] is a notification platform, which will guarantee that the computer passes only the information that is important, and only then, if we just does not interfere. Information should be recorded at a glance and interruptions avoided by a change of media be.
"Scope" consists of a circular, multicolored radar [2] , which is divided into four sectors. This includes the four dimensions of communication E-mail (Inbox) , Webbenachrichtigungen (alerts) , tasks (tasks) and calendar (Meetings) organized. The radar is divided into three rings with different emergencies. In the center of news, or tasks are high priority. In the middle circle, things are placed with normal priority. At the periphery of all other things being arranged with low urgency. The inbox is a Unibox , ie it collects all messages from various communication channels.
"Scope" provides for two different modes: In the peripheral mode (low LOD) is the radar in a small corner of the screen. In the active interaction mode (high LOD) the radar is in full screen on the screen.
Mock-up, Microsoft Research The four sectors are symbols that represent different media and conditions. Thus, the symbol that stands for a new e-mail, for example, the color pink, a read e-mail the color white. An overdue E-mail is characterized by a fuzzy glow edge. The sign "-" for a mail that is addressed only to me. With a "y" messages are provided, which are addressed to me and a few other receivers. These
I believe it is this software a good mental approach. One can see parallels to Unified Communication , which also provides for a pooling of multiple communication channels.
must, however, all parameters are preset by the user. There is a danger that a message is caught by an unknown person on the periphery, although it contains important information. Furthermore, it is not unterchieden between important and urgent. A usability test [3] led by Microsoft, that the iconography of symbols on the radar is very abstract. A special training is needed to learn the symbolism.
second Notification Manager
This research approach to Eric Horvitz of Microsoft Research goes even further than the software scope. The aim of the Notification Manager [4] is to identify computer-based, if a knowledge worker has time for a break or needed all his concentration for the task in which he is straight. This attention is seen as a valuable asset which has a price. The software model measures the cost of an interruption to the benefits it produces. This cost is a factor I - Interruptability pay, one would, to avoid the interruption. [5]
In a training phase, the user is asked to estimate the cost of an interruption occurring around. A standard interrupt it costs $ 1. [6]
Interruption Workbench, Microsoft Research 
decision model, Microsoft Research 
visual alerts in the form of notes, Microsoft Research
are subsequently collected on several different levels, to find out what the knowledge workers now. A head-tracking system records the activity on the display constantly. Cameras and microphones to register sounds, facial expressions and gestures of the user. A motion sensor followed his movements. It is concluded that the knowledge worker is doing - whether he researched, for example, reads a text or talks to colleagues.
This information is synchronized with the calendar, and day and time and tested against their Interruptability . In a decision model will be the amount of work, work focus and the expected cost weighed. The Notification Mangager will then decide whether it transmits an incoming email or holding them back and only supply those if the person is ready to shoot. So-called
Visual Alerts illustrate the expected cost of interruption and the usefulness of the information presented. [7]
Intelligent communication filtering for many years is announced by Microsoft, but it is not operational. [8] This is perhaps because the idea is that monitors, as in a container BigBrother 24 hours, the least attractive is. Moreover, in principle, remains open: Would the user can remove the organization of their work of intelligent machines at all? Can the ability to learn computer the individuality of its users are just? [9]
Unfortunately, the implementation of the communication platform also crucial shortcomings: the Interruption Workbench itself was perceived as disruptive, as the pop-up window links our attention to an excessive degree. The Visual Alerts in their visual design rather than distraction promotes eye care.
[1] Microsoft Research, van Dantzich, M., Robbins, D., Horvitz, E., Czerwinski, M.
[2] Meckel, M. (2007)
[3] Microsoft Research, van Dantzich, M., Robbins, D., Horvitz, E., Czerwinski, M.
[4] Notification Manager, Horvitz, E., Kadie, Paek, Hovel (2003)
[ 5] Ibid
[6] ibid
[7] Horvitz, E., Apacible (2003)
[8] Ramge, Th (2007)
[9] Wernecke, M. (2007)
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